Program Officer

SECTION I: POSITION SUMMARY

As Program Officer, you will report directly to the Program Coordinator and work closely with the MLI team. You will play a vital role in the smooth execution of the professional development courses, handling day-to-day operational and administrative tasks, and act as a point of contact for participants. You will support the planning, coordination, and smooth delivery of professional development programs and courses, ensuring high-quality implementation and a positive experience for participants. Your support will ensure smooth course delivery, maintain accurate records & documentation, and contribute to continuous improvement by collecting basic feedback to help improve future development programs.

SECTION II: KEY RESPONSIBILITIES

Core Job Responsibilities:

• Logistics Support: Coordinate venue bookings, catering, and equipment setup for all training sessions.

• On-Site Administration: Manage the registration desk, track attendance, and provide on-the-ground support to trainers and participants during workshops.

• Communication: Handle routine communication with participants regarding schedules, venue details, and course requirements.

• Documentation: Maintain organized digital and physical files for all programs, including participant data, feedback forms, and supplier invoices.

• Assistance: Support the Program Operations Lead with scheduling, budget tracking, and other operational tasks as needed.

SECTION III: KNOWLEDGE, SKILLS, COMPETENCIES

Educational Qualifications:

Bachelor’s degree in Business Administration, Education, Social Sciences, Management, or a related field.

Years of Experience:

Minimum of 1-2 years of experience in program support, training coordination, administration, or a similar role.

Key competencies:

• Good communication and teamwork abilities.

• Attention to detail and ability to manage multiple tasks.

• Basic skills in MS Office (Word, Excel, PowerPoint) and email communication.

• Proactive, reliable, and willing to learn.

• ability to work flexible hours during events.