Program Manager

1. Job Summary

The Program Manager is responsible for coordinating, managing, and monitoring programs and improvement initiatives to ensure effective implementation and achievement of organizational objectives.

The role involves overseeing program activities, tracking progress against established timelines and milestones, coordinating with internal teams and external stakeholders, identifying implementation challenges, and ensuring timely execution of agreed action plans to improve operational performance and service delivery.

2. Key Responsibilities

• Plan, coordinate, and oversee the implementation of programs, projects, and improvement initiatives.

• Develop and monitor program implementation plans, timelines, milestones, and deliverables.

• Coordinate with relevant departments and stakeholders to establish and follow up on action plans.

• Track implementation progress, ensuring activities are completed within agreed timelines and objectives.

• Identify potential risks, delays, and operational challenges, and recommend appropriate corrective actions.

• Monitor program performance and evaluate implementation outcomes against defined objectives and key performance indicators (KPIs).

• Prepare periodic progress reports, presentations, and management updates.

• Facilitate communication and collaboration across departments to ensure alignment and effective program execution.

• Escalate significant delays, risks, and performance issues to management and support timely resolution.

• Maintain accurate documentation of program plans, action items, progress updates, and implementation status.

• Coordinate stakeholder meetings, progress reviews, and follow-up activities.

• Support process improvements and continuous improvement initiatives to enhance organizational efficiency.

• Ensure accountability and timely completion of assigned responsibilities across participating teams.

• Perform other related duties as assigned by management.

3. Education and Qualifications

• Bachelor's degree in Business Administration, Management, Economics, Engineering, or a related field.

• 5–7 years of relevant experience in program management, project management, implementation, or operational coordination.

• Proven experience in managing or coordinating programs, projects, or organizational improvement initiatives.

• Good understanding of program planning, implementation, performance monitoring, and reporting.

• Familiarity with project management methodologies, tools, and performance indicators.

• Professional certifications such as PMP, PRINCE2, or related project management qualifications are an advantage.

• Proficiency in Microsoft Office and familiarity with project management and reporting tools.

4. Key Competencies

• Strong program planning, coordination, and organizational skills.

• Ability to manage implementation activities, monitor progress, and ensure timely delivery.

• Strong analytical, problem-solving, and decision-making abilities.

• Effective stakeholder management, communication, and interpersonal skills.

• Ability to identify risks, resolve challenges, and implement corrective actions.

• Strong attention to detail, accountability, and results orientation.

• Ability to manage multiple programs, competing priorities, and deadlines.

• Strong reporting, documentation, and performance-monitoring skills.

• Ability to collaborate effectively with cross-functional teams.

• Structured thinking, adaptability, and a continuous improvement mindset.

• High standards of integrity, professionalism, and confidentiality.

• Proficiency in Kurdish, Arabic, and English (written and spoken).