QA/QC & Training Officer

Role Summary:

The QA/QC Training Officer is responsible for ensuring quality standards, compliance, and continuous improvement across the organization's operations. The role combines internal auditing, process monitoring, and staff training, with a strong focus on ISO 9001 implementation and customer-focused quality assurance.

Key Responsibilities

Quality Assurance & Compliance

• Implement and maintain ISO 9001 quality management standards across all branches.

• Act as the internal auditor to monitor compliance with established policies, procedures, and standards.

• Support second- and third-party audits, ensuring readiness, accurate documentation, and timely follow-up on corrective actions.

• Maintain accurate quality records, audit reports, and compliance documentation.

Process Improvement

• Monitor day-to-day operational processes, identify gaps, and recommend improvements.

• Drive continuous improvement initiatives with a strong focus on customer experience and service quality.

• Conduct regular site visits to branch offices in Erbil, Duhok, and Zakho to assess operations and ensure consistent standards.

Training & Development

• Conduct Training Needs Assessments (TNA) based on gap analysis findings.

• Design and develop training content, materials, and assessments to address identified needs.

• Deliver or coordinate the delivery of staff training programmes across branches.

• Track training outcomes and report on effectiveness.

Data Analysis & Reporting

• Collect, clean, and analyze quality and operational data using MS Excel.

• Prepare regular reports, dashboards, and recommendations for management.

• Use data insights to support decision-making and process improvement initiatives.

Core Competencies

• Customer-focused quality assurance

• Audit and compliance

• Process improvement

• Data analysis and reporting

• Staff training and development

• Problem-solving with strong attention to detail

Required Qualifications

• University degree in a relevant field (Business Administration, Quality Management, Engineering, or similar).

• Solid working knowledge of ISO 9001 standards and quality management systems.

• Proven experience in internal auditing and supporting external (second- and third-party) audits.

• Experience in Training Needs Assessment (TNA), training content development, and gap analysis.

• Strong proficiency in MS Excel for data cleaning, analysis, and reporting.

• Willingness and ability to travel frequently between Erbil, Duhok, and Zakho branches.

Language Requirements

• Kurdish: Sorani and Kurmanji – Professional (essential, given Duhok and Zakho branch coverage)

• English: Professional

• Arabic: Professional