Senior Specialist, Change, Communications and Stakeholder Engagement

The Senior Specialist helps the organization manage change successfully. The role plans and delivers change management activities, prepares and manages communications, and builds strong relationships with stakeholders. The goal is to make sure employees, and other stakeholders understand each change, support it, and adopt new ways of working.

Key Responsibilities

Change Management

• Carry out the change management strategy set by the Director.

• Assess how each change will affect departments, teams and roles.

• Assess how ready people and teams are for each change.

• Prepare clear change plans, including training needs and adoption activities.

• Identify resistance early and take practical steps to address it.

• Track progress on adoption and report results and risks to the Director.

Communications

• Prepare and deliver communication plans for each project or initiative.

• Write and edit messages, announcements, presentations, newsletters and frequently asked questions.

• Manage internal communication channels and keep messages clear, consistent and on time.

• Work with the corporate communications team on external messages when needed.

• Collect feedback and measure how well communications are working, then improve them.

Stakeholder Engagement

• Identify key stakeholders for each initiative and assess their level of interest, influence and support.

• Plan and run workshops, focus groups, town halls and feedback sessions.

• Build and maintain good working relationships with project owners, delivery teams and department heads.

• Collect stakeholder concerns and make sure they are addressed or raised with the right people.

• Coordinate a network of change champions across the organization.

Coordination and Reporting

• Give practical advice to project owners and teams on change and communication activities.

• Prepare progress reports, dashboards and briefing materials for senior management.

• Maintain templates, toolkits and standards for change, communication and engagement work.

• Support and guide junior team members.

Key Working Relationships

Internal

• Director, Communications and Change Management

• Project sponsors, owners and delivery teams

• Department heads and change champions

External

• Media and communication partners

• Consultants and service providers

• Qualifications and Requirements

Education:

• Bachelor’s degree in communications, Organizational Development, Psychology, Business Administration or a related field. A master’s degree is preferred.

Experience:

• Minimum of 7 years of experience in change management, internal communications or stakeholder engagement.

Practical Experience:

• Proven experience delivering change and communication plans in large or multi-department organizations.

Certification:

A recognized change management certification (for example, Prosci or the Association of Change Management Professionals) is preferred.

Languages:

Fluency in Kurdish and Arabic, spoken and written, is required. Good English is preferred.

Core Competencies

• Change delivery: turns plans into action and follows them through to adoption.

• Writing skills: writes clear and engaging content for different audiences.

• Relationship building: builds trust and works well with people at all levels.

• Facilitation: runs effective workshops, meetings and feedback sessions.

• Organization: manages several projects and deadlines at the same time.

• Analytical thinking: uses data and feedback to measure impact and improve results.

• Discretion: handles sensitive and confidential information with care.

• Language skills: communicates effectively in Kurdish and Arabic, and ideally in English.